When cases come across our desks, they are not always issues that can be neatly wrapped up in one contact. But with repeatedly delaying resolution for these cases, how do we stay squarely in the positive view of our customers? It is quite simple: by being reliable. But what does dependability look like when we Keep Reading...
"It's the little details that are vital. Little things make big things happen." --John Wooden How often do we get sidetracked by the big things in customer service that we forget to pay attention to the little things? It is certainly important to hear and respond to what our customers contact us for assistance with, Keep Reading...
Just over 100 years ago, Leon Leonwood Bean began what we today know as L.L.Bean, a company with one of the most well-respected reputations for outstanding customer service. But how does a company exist for over 100 years and maintain this stellar reputation, especially when it began with an utter failure of its first product? Keep Reading...
If our goal is to provide our customers with an excellent experience from the moment they come into contact with our company until the time they complete their transaction, we have to invest time and energy into seeing things from our customers' perspectives. Have you ever visited a new town and looked for a destination Keep Reading...
Have you ever contacted Customer Service and been connected with a representative that is too eager to help? If so, you'll know that having someone who is overzealous in their approach to help can backfire just as much as someone who is unmotivated to help. Lisa had a problem with a piece of electronics, so Keep Reading...
There's an important shift happening in the word of customer service. Have you heard about it? [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image by Julian Lim Gone are the days when a company could quietly track Keep Reading...
Suzanne has been a customer of a certain company for six years. She's loyally purchased from them time and again and has encouraged friends to buy from them as well (and they have, she has the referral rewards to prove it!). So when Suzanne recently made yet another purchase from them, she had no reservations. Keep Reading...
Gmail, Yahoo, Hotmail and many other email providers have recently changed their DMARC settings so that only they can send mail from their domain names. This change prevents Infusionsoft users from sending email through any of these domains: @gmail, @hotmail, @yahoo, @aol, @outlook, @live, @msn. You can no longer send FROM these addresses in Infusionsoft or Keep Reading...
Each time that you log into FuseDesk, we'll ask you to login using your email and password. For most users, this will be your InfusionsoftID and Infusionsoft Password. The first time that you log into FuseDesk, we'll also ask you for your Infusionsoft API Key which allows us to behind the scenes access your Infusionsoft Keep Reading...
“Failure is only the opportunity to begin again, only this time more wisely.” - Henry Ford In our world of customer service, we are understandably focused on keeping our customers happy. We work tirelessly to create good policies, hire and train good employees, and treat our customers well. It's easy to perceive complaints from loyal Keep Reading...
