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Celebrate National Customer Service Week

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image by nyphotographic.com Did you know that this week, October 3-7, is National Customer Service Week?  It is!  And this means that we have a perfect opportunity to refocus our Keep Reading...

Business, Core Values, Customer Support Best Practices, Events, Uncategorized|
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A Customer’s Favorite Word: Yes

Whenever a customer encounters anyone from your business, what do they want to hear?  In simplest terms, they want to hear “Yes”.  If a customer has a need or a want, hearing “Yes” not only meets their immediate expectations, it also makes them feel special.  Customizing the customer experience for the needs of each individual Keep Reading...

Business, Core Values, Customer Support Best Practices, Employees, Uncategorized|
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Setting the Standard: Find Inspiration In These Cases

Reading inspiring customer service stories are an excellent way to focus our efforts on wowing our customers and remind us to connect with them whenever possible.  Here are three such stories. The first involves a customer by the name of Kelly Kinkel.  She had purchased a coat from online retailer, Zulily.  However, when it arrived, Keep Reading...

Business, Core Values, Customer Support Best Practices, Employees, Setting the Standard|
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Now is the Time: Prepare for the Holidays

Before anything else, preparation is the key to success. --Alexander Graham Bell Summer has ended and fall is in the air.  That means that the busiest time of year for customer service, the holiday season, is rapidly approaching.  Is your team ready for the increased workload that’s soon to begin? Train [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" Keep Reading...

Business, Customer Support Best Practices, Employees, Uncategorized|
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Notifying Slack from Infusionsoft Campaign Builder

Leverage the power of Infusionsoft automation and the collaboration of Slack by sending notifications from a Campaign Builder sequence in Infusionsoft to a channel or user in Slack with ease. No need for third party add-ons. No need for paid integrations. No need for a paid Slack account. Just connect the two up instantly using a simple HTTP Keep Reading...

Infusionsoft by Keap, Mastermind Calls, Resources|
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5 Easy Ways to Be Your Best

Customer service is not that different than other areas of our lives: it's more fun when we are energized and feeling like our best selves.  Our customers feel that energy and enjoyment from us and it becomes contagious, energizing them and making them feel happier for having interacted with us.  But how do you keep Keep Reading...

Customer Support Best Practices, Employees, Uncategorized|
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They’ll Pick You (or your baby) Up

When people are asked to list off industries from which they expect great customer service, car rental companies might not be on the shortlist.  But the opportunities for excellent customer service abound and great customer service employees, like John Goodlett, know it. This summer, Coty Vincent was the victim of a traffic accident at the Keep Reading...

Customer Support Best Practices, Employees, In the News, Setting the Standard, Uncategorized|
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Want to Improve Service? Improve Phone Manners

Even as more and more service issues get routed through digital channels, interaction with customers over the phone is still at the very heart of customer service.  A lot of providing that service relies on the extensive training representatives get on both the company and its products and the adoption of the corporate culture.  However, Keep Reading...

Business, Customer Support Best Practices, Employees|
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Can You Answer My Question?

Have you ever browsed a catalog or a website and had a basic, maybe frivolous question about an item?  Did you call customer service for assistance or did you try to come up with the answer on your own?  Chances are, you did the latter, and your customers may be as well.  But being a Keep Reading...

Business, Core Values, Customer Support Best Practices, Employees|
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