21May/122
Turning Transactions into Relationships
Few things instill fear and dread more in people than having to contact their credit card company's customer service department. Whether it's a billing issue, a lost card or an impending cancellation, many customers procrastinate initiating the inevitably unpleasant conversation that follows.
However, one company has completely revamped its customer service program, and what used to be an awful experience for callers has become a tool for building customer confidence and loyalty. So keep on reading for an inspirational story that could help you change the way you do business!