FuseDesk Blog Integrating Customer Support Best Practices with Infusionsoft

Don’t Email Customers You Can’t Email

Before you spend all that time writing a nice email reply to someone, wouldn't you like to know if they've opted-out or can't receive email from you?

Now, each time the To Address changes on a case reply, FuseDesk checks the email address in Infusionsoft to see if it's single or double opted in.

If it's not, you'll be alerted before you waste time writing a nice long email that will never be delivered.