FuseDesk Blog Integrating Customer Support Best Practices with Infusionsoft

FuseDesk founder Jeremy Shapiro awarded Technical Expert Trainer of the Year

At the Affiliate Mastermind Group training this weekend in Orlando, FuseDesk founder Jeremy Shapiro was awarded the 2011 AMG Technical Expert Trainer of the Year presented by AMG co-founders DeAnna Rogers and Sheila Farragher-Gemma.

Thank you to AMG for running another excellent event for Speakers and JV Managers and for creating the industry's first organization where gurus and their affiliate managers can networking, learn and share best practices.

We all learned a ton, shared it all, and walked away with great new ideas.

Thank again to AMG and we'll see you in Vegas for the next AMG Summit!

FuseDesk Heading to Los Angeles, CA

Where will you be on Friday, November 11?

On Friday, Infusionsoft customers from all across the US (and beyond) will be descending on Los Angeles for Infusionsoft's first ever Los Angeles Customer Tour event.

FuseDesk, one of the featured Tour Sponsors will be, too and we're looking forward to meeting YOU.

If you haven't registered yet, there are still a few spots available at the event and if it's anything like the London Customer Tour, it's an event not to be missed.

See you in LA!

Infusionsoft Customer Tour 2011 – London

Jeremy Shapiro with Mark Nathwani at the London Infusionsoft Customer Tour.

We're back from a whirlwind week in London as part of the Infusionsoft Customer Tour.

In addition to a full day of networking, business strategy sessions, hands-on "in app" education and break out sessions, UK Infusionsoft customers had a chance to meet the Infusionsoft team who flew all the way in from Arizona in the States.

Congratulations to Tevita Lesumma of Nosh Detox Delivery Ltd the winner of the FuseDesk raffle at the event. Tevita, Geeta and the rest of the team will be enjoying an entire YEAR of FuseDesk on the house!

FuseDesk in London!

We're coming to London next week as part of the Infusionsoft Customer Tour and we're looking forward to meeting many of our UK customers in person.

Will you be attending the Customer Tour event with us? If so, please make sure to stop by and say hi!

FuseDesk Founder Jeremy Shapiro on Stage at InfusionCon 2011

FuseDesk founder Jeremy Shapiro was live and on stage at this year's InfusionCon in Phoenix, AZ with over 1,100 people in attendance!

If you missed out, Jeremy presented on best practices for Joint Ventures, multi-channel marketing campaigns, and customer support.

Check out the presentation online in the InfusionCon online video archive!