FuseDesk Blog Integrating Customer Support Best Practices with Infusionsoft

8Dec/110

Infusionsoft Support Tickets Now Link to Companies, too!

Infusionsoft Company Records and Help DeskFuseDesk now supports Infusionsoft Company records!

This means that when a case is assigned to a contact, if that contact is part of a company, the case is now linked to that company in FuseDesk, too.

In addition, when viewing a case, the contact summary now:

  1. Links directly to the contact in Infusionsoft
  2. Displays the name of the contact's company, if set
  3. Links directly to the company in Infusionsoft if a company record exists
  4. Links to other cases that the contact has in FuseDesk
  5. Links to other cases that the company has in FuseDesk
7Dec/110

FuseDesk founder Jeremy Shapiro awarded Technical Expert Trainer of the Year

2011 AMG Technical Expert Trainer AwardAt the Affiliate Mastermind Group training this weekend in Orlando, FuseDesk founder Jeremy Shapiro was awarded the 2011 AMG Technical Expert Trainer of the Year presented by AMG co-founders DeAnna Rogers and Sheila Farragher-Gemma.

Thank you to AMG for running another excellent event for Speakers and JV Managers and for creating the industry's first organization where gurus and their affiliate managers can networking, learn and share best practices.

We all learned a ton, shared it all, and walked away with great new ideas.

Thank again to AMG and we'll see you in Vegas for the next AMG Summit!

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