How do you know which cases need the most attention when you have multiple departments and a bunch of different reps in FuseDesk?
As of this morning, look for the color codes on your sidebar behind the numbers that show how many new cases and how many total cases you have for each rep and in each department.
The color codes are based on the OLDEST updated case for each department and rep.
If there's a case older than 72 hours, it'll be red.
If the oldest case is older than 36 hours, it'll be yellow.
If the oldest case was last updated in under 36 hours, it'll be green.