Merging and Splitting Cases

If you’ve ever had two cases that you wanted to merge or a case that you wanted to split, now you can with our newly released Case Merging and Case Splitting! FuseDesk automatically keeps your conversations on thread so all of your email exchanges about a topic stay together, but sometimes a customer emails in […]

Training Cutting Edge Representatives

In our modern world, technology marches to a remarkably fast drumbeat. To stay at the forefront of this rapid progress, business owners can’t just be smart and savvy, they have to keep their customer support staff on top of high-tech trends as well. With newer services such as live chat offering instant support, Q.R. or […]