5 Ways to Cope with Angry Customers

Working in customer service often means dealing with angry people. Unfortunately, these angry customers will often direct their anger at you, personally. Burn out from the stress of this constant exposure to anger is very common in our industry, but there are steps you can take to inoculate yourself from the stress and strain of […]

Are You Overlooking This Skill?

Is your customer service team struggling to consistently wow your customers? Even if you carefully hired people with lovely personalities and a strong desire to assist your customers and leave them happy, your team may still be encountering problems. Depending on the complexity of your product or the nature of your customer’s needs, the problem […]