Are they ending up in a shared gmail account that doesn't link to your Infusionsoft App so that staff have to look up emails in gmail and then customers in Infusionsoft?
Or... are they ending up in one key staff person's Infusionsoft mailbox, with no way to share emails, track open issues, escalate requests, search emails and track individual issue history?
Enter Fusedesk - Your integrated Infusionsoft support ticketing system that enhances your existing Infusionsoft application by providing a true muti-user ticketed support tracking system - easy for staff, seamless for customers, and powerfuly insightful for business owners.
With Your FuseDesk App, You Can:
Assign cases to individual staff members
Keep cases open until they're resolved
Track key business metrics such as response time
Easily search full email history
Escalate issues to senior staff when needed
Link all emails in Infusionsoft for full case history
Access all of your existing and new Infusionsoft email templates