Are they ending up in a shared gmail account that doesn't link to your Infusionsoft App so that staff have to look up emails in gmail and then customers in Infusionsoft?
Or... are they ending up in one key staff person's Infusionsoft mailbox, with no way to share emails, track open issues, escalate requests, search emails and track individual issue history?
Enter Fusedesk - Your integrated Infusionsoft support ticketing system that enhances your existing Infusionsoft application by providing a true muti-user ticketed support tracking system - easy for staff, seamless for customers, and powerfuly insightful for business owners.
With Your FuseDesk App, You Can:
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Assign cases to individual staff members
Keep cases open until they're resolved
Track key business metrics such as response time
Easily search full email history
Escalate issues to senior staff when needed
Link all emails in Infusionsoft for full case history
Access all of your existing and new Infusionsoft email templates
"We are like pros now! Everything is going great! The support has been amazing and our staff has the hang of FuseDesk. It really has helped to get our customer
service under control with a systematic approach."
- Rafaella DeSantis, JohnAssaraf.com
"FuseDesk is the back-bone of Customer Support. If you are in this
business and don't use it, you are inefficient, give poor customer service
and are missing out on a sure winner!"
- Ed Diamond, Diamond Law Center
"Customer Service should always be made a priority in any business you do. We live that mission every day. Having a program to track, and manage our client
relations not only makes our jobs easier, but it saves our bottom line. Thank You FuseDesk!"
- Sean Carpenter, GovernmentDealFunding.com
