Wish You Could View the Complete History of a Given Support Request From a Customer?
Wondering How Quickly You are Getting Back to Customers and How Quickly You're Able to Resolve Issues?
Wondering How Quickly You are Getting Back to Customers and How Quickly You're Able to Resolve Issues?
FEATURES
TemplateSync Technology
Access all of your Infusionsoft templates right in FuseDesk
making replies to customers quick, dynamic and personalized.
FuseDesk LoginSync
Your FuseDesk login is the same as your Infusionsoft login
making multiple usernames and passwords a thing of the past.
Case Transfers/Escalation
No more forwarding emails with FuseDesk's easy case transfer and
escalation assuring that each case is with the best rep.
Full Case History
View each individual case's threaded history of emails,
calls and notes - in FuseDesk AND in Infusionsoft.
Multiple Departments
Each case is assigned to a department with specific
assigned staff, custom templates, tracking and more.
Key Reporting
Measure how well you're taking care of your customers,
how your team is doing, what needs attention and more!
WHAT OUR CUSTOMERS ARE SAYING
"FuseDesk is the back-bone of Customer Support. If you are in this business and don't use it, you are inefficient, give poor customer service and are missing out on a sure winner!"- Ed Diamond, Diamond Law Center
"Customer Service should always be made a priority in any business you do. We live that mission every day. Having a program to track, and manage our client relations not only makes our jobs easier, but it
saves our bottom line. Thank You FuseDesk!"- Sean Carpenter, GovernmentDealFunding.com
